FAQ'S
    • What payment methods do you offer?

    • What are your shipping charges?

    • What's your return policy?

    • What is your privacy policy and compliance with GDPR ?

    • How soon do you ship my order?

    • Do you ship Internationally?

    • How does the shopping cart work?

    • How long will it take to get a custom order?

    • What size messenger bag should I get for an 8-11 year old?

    • Can you make the bags in another size?

    • How do I find the fabric I want?

    • I love your products but you don't have the fabric I want, can you help me?

    • I want to view your fabric gallery but I can't access it. What's the deal?

    • Can I send you my fabric?

    • How do I get added to your gallery?

    • I want to get in the gallery but I look awful in pictures. What can I do?

    • How accurate are the colors and descriptions of your bags?

    • I have a great idea for a bag, will you name it after me?

    • Why do some of the Morphin flaps not have buckles?

    • Do you have gift certificates?

    • What is faux?

    • How should I clean my bags?


    What payment methods do you offer? top

    PayPal, Mastercard and Visa
     

    What are your shipping charges? top

    I find the shipping options of the shopping cart somewhat limiting. I can only have four options. (Remember, I like options, 100's and 100's of fabrics etc!)
    I suggest going with first class for the least expensive items, and priority when you hit the $35 range. Please feel free to contact me and ask for a true shipping rate. I'm happy to do that, and bill you direct, especially international orders.

    US First Class

    up to  $18.00                $2.75
    $18.01 to 45.00            $3.75
    $45.01 to $55.00          $7.25
    $55.01 to $60.00          $19.75
    $60.01 and above         $19.75


    US Priority

    up to  $50.00                $6.95
    $50.01 to 80.00            $10.00 
    $80.01 to $100.00        $11.50
    $100.01 to $140.00      $13.50
    $140.01 and above       $15.50



    Canada

    up to  $40.00                $8.50
    $40.01 to 140.00          $15.50
    $141 and above            $18.00



    Everywhere else

    up to  $35.00               $13.50
    $35.01 to 110.00          $22.25
    $110.01 to $210.00      $25.25
    over $210                    $30.00

    International customers are welcome to check with me for shipping costs
    Please be aware that you may incur customs charges. I have no information on what that might be. Sorry I can't mark your package as a gift.
     

    What's your return policy? top

    I want you to love your purchase. If you don't, you have 30 days to return it, unused, for a refund. Money refunded via PayPal, or your credit card.
    Please contact me to discuss the details of the return

     Sorry no refunds on custom orders or shipping costs.

    Custom ordered bags meet the specific requirements requested by the customer. Therefore all sales are final, no returns or exchanges can be accepted


     

    What is your privacy policy and compliance with GDPR ? top

    I don't share your personal information beyond what is needed to process your order such as charging your credit card or printing your shipping label.
    I don't share your email address.
    I do not add you to my email newsletter list unless you sign up or ask to be added. Every newsletter has information at the bottom to allow you to unsubscribe. If you unsubscribe I delete your email address from the database.

    Detailed information to comply with the EU General Data Protection Regulation (GDPR)

    This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through my website or direct contact.

    This Privacy Policy does not apply to the practices of third parties that I do not own or control such as payment processors PayPal and Propay.

    Information I Collect

    To fulfill your order, you must provide me with certain information (which you authorized when making a purchase from me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order, for example), if you contact me directly.

    Why I Need Your Information and How I Use It

    I rely on a number of legal bases to collect, use, and share your information, including:

    - as needed to provide my services, such as when I use your information to fulfill your order, to settle disputes, or to provide customer support;

    -when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;

    - if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and

    -as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services.

    Information Sharing and Disclosure

    Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:

    -Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as the United States Postal Service and payment processors. I will share your personal information with these third parties, but only to the extent necessary to perform these services.

    -Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
    -Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

    Data Retention

    I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements as well as to provide information when I file my State and Federal Taxes. I generally keep your data for the following time period: 4 years as required for Federal tax reporting.

    Transfers of Personal Information Outside the EU

    I may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction.


    Your Rights

    If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:

    -Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.

    -Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.

    -Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.

    -Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

    How to Contact Me

    For purposes of EU data protection law, I, Karen Norback, am the data controller of your personal information. If you have any questions or concerns, you may contact me at service@zoesbagboutique.com.

    How soon do you ship my order? top

     

    Customer service is the life blood of Zoe Designs.

    You just bought a gorgeous bag, you want to go out and show it off to your friends and family. I know you don't want to wait, don't worry, I will endeavor to ship your order, excluding custom work of course,  in 2-4 business days.
    Keep in mind that the majority of my bags are made after you place your order. It might say more than one in stock, that means I have enough fabric to make more than one. I never have more than one of any bag made, at any time.

     
    Please allow extra time during the busy holiday season. I do everything myself and it gets pretty crazy as Christmas gets closer!
     

    Do you ship Internationally? top

    Yes, to most countries. You will be responsible for any customs charges and VAT fees you may incur. I have no information on individual countries customs policy. Sorry, I can't mark your package as a gift.


     PayPal will convert your currency into US dollars when you check out.  You can find the conversion rate by using an on-line converter such at the one found at: Xe




    How does the shopping cart work? top

    You cannot increase or decrease the number of each item in the shopping cart. You can only delete, by un-checking the quantity box and hitting the recalculate button. To add a product you must go to the item page itself.

    This is because most of my products are one of a kind, or available in limited quantities. The quantity available can be seen on the item page, at the bottom. 

    The shopping cart is a people pleaser.  However it is not smart enough to know how many of each item is in stock, and it can't make itself say no to you.  If I allowed it to adjust quantities it would happily add more items and charge you for them, even if they do not exist! Then I would have to contact you with the bad news and refund your money, along with my apology.

    Please note: The cart also has a sense of humor,  and has discovered that refreshing the page, will double the quantity in your cart. Don't fall for this, instead, use the recalculate button to make your changes!

    How long will it take to get a custom order? top

    If you want something simple, one of the zipper bags for instance, I can make that pretty quickly, usually within a week at the most.

    One of the larger bags, naturally, will take longer. It depends on how many bags are on order at any given time. It's best to ask. That's part of the personal attention you get when working with Zoe Designs

    What size messenger bag should I get for an 8-11 year old? top

    Most people are selecting from 2 sizes in which there are two styles.
    The Zelda or Zelda Deluxe
    The Lynx or Lynx Deluxe
    On this page  are the measurements of the bags
    On this page  see great pictures sent by some of my customers carrying the various sized bags
    If you would like to get a Morphin version of these bags, which means the flaps are removable, see here

     

    Can you make the bags in another size? top

    Generally the zip bags can be made in any size, including the padded bags.  Sometimes the size of the motif on the fabric determines if this can be done. Please ask. Customers request custom sized bags often!

    How do I find the fabric I want? top

    If you don't find a product in the shop, visit the fabric photo album to see all the fabrics I have available. You are also welcome to contact me to ask if I have something specific if you don't see it. You are also welcome to provide your own fabric, but let's talk first.

    I love your products but you don't have the fabric I want, can you help me? top

    I work with customers all the time to make their perfect bag! You can check the fabric selection to see many other options

    Still don't see what you want?  Please contact me and we'll work together!

    I want to view your fabric gallery but I can't access it. What's the deal? top

     

    Is your browser set to allow only cookies approved by you?

    Then set your browser to accept cookies for the site: http://photos.zoesbagboutiquestore.com/.

    Can I send you my fabric? top

    Many regular customers send their own fabrics now and then. I would recommend that you contact me first if you are a new customer. We can determine, together, if the fabric you have, or would like to purchase, will work for the style bag that has caught your eye!

    How do I get added to your gallery? top

    Email me a photograph of you and/or your bag. I encourage my customers to take pictures of themselves and their bag, in interesting locations. Some local tourist spot, a fabulous location when on vacation, or your own back yard. We just wanna see you and your bag!
     

    I want to get in the gallery but I look awful in pictures. What can I do? top

    I feel your pain!  I always look terrible in pictures and have only one picture of me on the internet, in the "about" section.
    How about taking a picture of your bag? You don't have to be in the picture with it. We'd all love to see you as well, but don't worry, we understand.

    How accurate are the colors and descriptions of your bags? top

    I spend a lot of time trying to photograph each item, however I am not a professional photographer. The bags usually look much more colorful in person. 
    Keep in mind too, that each computer monitor shows colors differently. I can do nothing to adjust that for you!

    All patterns are made, by me, to the specifications in each description. Then, each bag is individually made by me.

    Due to the individual nature of the construction there may occasionally be fractional fluctuations in sizing.

     In some cases the fabric pattern layout may not be exactly the same as the photograph.

    If a stock photograph is used, it will be identified  as such

     

    I have a great idea for a bag, will you name it after me? top

    Sorry, although I have occasionally named bags for customers in the past I have discontinued that practice.

    Why do some of the Morphin flaps not have buckles? top

    When I first began making Morphins I also made an assortment of flaps. The problem is, if those flaps don't sell they can't be used. Rather than have a stack of flaps and no fabric in certain prints I decided to show "mock ups" of the flaps. What you see is how the flap will look. If you buy a flap and in the photograph it has no buckles, don't worry, that just means your flap will be made for you.

    This way if I have a small amount of the fabric you love (and don't forget most of my prints are only available in small quantities) it isn't tied up in a product you don't want, it's just sitting here patiently waiting till you come to claim it. Don't make it wait any longer please, it wants to be with you!!


    Do you have gift certificates? top

     I am happy to work with you to create a gift certificate.

    What is faux? top

    Faux is the French word for false. Faux fur is fake fur, faux leather is pleather or fake leather. Faux tie dye is fabric printed to look like tie dyed fabric.

    How should I clean my bags? top

    Hand wash and line dry. You can use an iron on the cotton prints. Be careful to avoid touching the nylon webbing and cording with the iron, it could melt.

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